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Retry Received Report

The Retry Received report allows you to reconcile your transactions based on how many transactions we received, versus how many we expected to receive according to our recommendation.

The Received transactions are your total declines submitted to Flexpay during the selected date period, while Forecasted is the estimated amount scheduled to be returned. The Received rate is the calculated ratio when comparing both values.

You can hover your mouse over a specific section to see Forecasted and Received amounts for a specific week/month.

The bottom section of the report offers you a weekly breakdown. You can choose between "Decline value" to see the actual dollar amount,  or "Decline Count" to see it in terms of transaction numbers.

Decline Value

Decline Count

Forecasted: The estimated number of transactions scheduled to be returned to FlexPay during the Transaction Period.

Received: The actual number of transactions that were returned to FlexPay during the Transaction Period.

Missing: The number of transactions that were originally scheduled to return to FlexPay, but did not return.

This data can be further drilled down by clicking on a specific Transaction Period to show details per day.

Note: You can export any of the reports or their respective transactions at any point from the Export option located below the date range menu. Please visit How to export Reports or Transactions from the Client Portal for more details.

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