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Integration Overview

Before we can start salvaging your declined transactions, your CRM needs to integrate with FlexPay. There are two methods of doing this; API post (Transaction or Recommendation) or batch file. If the initial transaction is a soft decline, the FlexPay AI machine-learning engine will analyze the data sent and derive a next best date, time, and gateway on which to process this transaction to obtain an approval. FlexPay sends this information back to your sales tool, which will generate a new transaction on the assigned date and time and thus increase the potential of recovering a transaction that may otherwise have been lost. 

Let's explore the different integration methods:

Transaction Integration

In this decline recovery method, FlexPay acts like a transparent layer between the system of record and the payment gateway. Retry attempts are sent through FlexPay to your native gateway. We analyze your request, as well as the response from the gateway, and return our own enhanced response payload in real-time. If the transaction declines again, our response will include a Retry Date & Time. Every subsequent rebill attempt goes through FlexPay until either the transaction is approved, hard declined, or the AI determines it is not recoverable. 

For step-by-step details, please see FlexPay Transaction Process

For the API reference documents, go to Transaction API reference

Recommendation Integration

In this method, FlexPay doesn't communicate with your payment gateway. Instead, your CRM calls FlexPay via API and provides details of a transaction that has declined on its native gateway. FlexPay analyzes the provided payload and responds immediately with a recommendation on when to retry that transaction in the future.

For step-by-step details, please see FlexPay Recommendation Process

For the API reference documents, go to Recommendation API reference

Batch Integration

FlexPay's batch charge processing service allows you to perform the Authorize, Capture, Charge, Refund, and Void actions in bulk by connecting to FlexPay's servers via SFTP and uploading files containing the relevant transaction data to a designated INPUTS folder. In this method, your CRM will automatically generate the input files that are being sent to FlexPay. Once received, FlexPay will process all transactions contained in the file and generate an output file with the results. Your CRM will need to retrieve the result from an OUTPUT folder in order to make the necessary updates to the system of record.

For more detailed information, please see the following document illustrating the integration, followed by a link to the step-by-step Guide on how to set it up.

FlexPay Batch Process

FlexPay Batch Integration Guide


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