This guide is required for enabling a FlexPay decline salvage to operate with LimeLight CRM so we can send declined transactions to the FlexPay platform. FlexPay will then be able to process these transactions and run decline salvage to then return those transactions to Limelight CRM for recovery.
This guide requires you have your FlexPay account already setup including your companies and payment gateways added.If you have not done this, please view Getting started or contact your account relationship manager at FlexPay or send an email to email@example.com.
The FlexPay team will set up your Flexpay MIDs on your LimeLight CRM to link the FlexPay and LimeLight account.
Step 1: First acquire your unique API key(s) from the FlexPay website. Please, go to https://client.flexpay.io/Account/Login and login. Then click the Settings button and go to “API Keys” section to generate or use existing API Keys.
Channel Name: Is defined by the client, this is used for your reconciliation purposes.
Company: Select the specific company that you added MIDs to in the previous setup stage.
Repeat this for each company you have. Make a note of each of these keys as they are encrypted for security reasons.
Step 1: Please, go to https://limelightcrm.com/admin/ and login. In your LimeLight account go to “Admin” and then “myProviders”.
Step 2: Click on the triangle beside the “Actions” button. This will bring a drop-down list and click on “Add Provider Profile”. Select “Payment” in the Type, and “FlexPay” from the Provider menu.
Step 3: Fill out the fields to add the FlexPay as a gateway as follows
Alias: The name you will use to associate the FlexPay MID in your reporting. It must showcase as follows, FlexPay_NameofMID_ReferenceID.
API Key: Please, fill in the API key we generated in Step 1.
Currency: Set this to match the currency supported by the local MIDs.
Test Mode: Set this to “NO”
Under “Merchant Account Details”
Descriptor: This is the descriptor associated with the Merchant Account
Merchant ID (if applicable): Your internal reference ID for this Merchant Account.
MID Group: If this MID is part of a group, this will be the reference value.
Customer Service Number: Enter a phone number valid for this.
Processor: Select the processor name from the drop down.
Vertical: Select your business vertical.
Under “Limits & Fees”
Visa, Mastercard, Discover and American Express: Set the processing fees associated with each card type here.
Global Monthly Cap: Set this as high as you want. Make it far exceed your monthly cap as there is no reason we need this to prevent sending transactions to FlexPay from LimeLight.
Monthly, Batch, Transaction, Chargeback Fee and Reserve Percent fields: “0.00”
We can leave all other fields as default blank.
Hit the Green “Save” button when you are complete.
Step 4: Repeat steps 2 and 3 for each Company and accompanying API Key you have setup in FlexPay.
Step 1: At the top left click on “Payment” and from the drop-down list then left click on “Decline Manager”
Step 2: Create a Decline Manager Profile for the FlexPay MIDs you have created.
Name: This is the FlexPay MID created in LimeLight. This will be used to differentiate the accounts on your end.
Attempts before hold: Set this to 7, FlexPay will not necessarily use all 7 attempts, but we want to ensure that no attempts are disrupted.
Gateway: Select the FlexPay MID created earlier.
Preserve Billing: Ensure the preserve billing box is unchecked.
Schedule: Select “Daily”, and leave the time as default. FlexPay will overwrite this data as part of our decline salvage process.
Discount: Leave this unchecked unless you are already using a step-down pricing strategy. If you are using a step-down strategy, please discuss with your FlexPay onboarding contact.
Rules: Either select the “Campaign” rule or the “Gateway” rule and choose the specific campaign(s)/Gateway(s) that FlexPay will be applied towards.
Note: If you are choosing the “Gateway” rule, it is important to ensure that you tie the FlexPay MID and the original LimeLight MID together. They will both be included in the list.
Congratulations! We have completed setting up FlexPay to run decline salvage on your LimeLight CRM account.
If ANY of these steps are unclear, please, let your FlexPay contact know, and we will happily assist you.